Policies
There is a NO REFUND policy in place. If you are unsatisfied, please contact us, to resolve the issue. Once an order is approved and started, no further additions or changes can be made. Custom orders have no refunds or returns as they are approved before production. Handmade items may have minor issues, but we strive for perfection at JT Design Studio. There is a $25.00 rush order fee and a $20.00 design setup fee for custom orders, with 3 free edits included. Any additional changes after the third edit will cost $5.00 each. Orders typically take 3-10 business days to complete, with USPS shipment taking 5-7 business days. Delays may occur during peak times, weekends, and holidays. JT423 Design Studio ships to addresses within the U.S. and US territories.
You will receive a confirmation email/SMS with tracking information once your order has been shipped. We are not responsible for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim and keep all packaging materials and damaged goods for the claim process.