For custom orders over $200.00, a deposit is required, and the balance must be paid within a week of making the deposit. Orders will only be completed upon full payment. Once a deposit is made, there will be no refund if you decide to cancel your order. A full refund will only be issued for cancellations made within 24 hours. Once an order is approved and started, no further additions or changes can be made. There are no refunds or returns for custom orders as they are approved before production. Handmade items may have minor issues, but we strive for perfection at JT Design Studio.

Refunds will only be issued if we are at fault, such as in cases of order overload. If you are unsatisfied for any reason, please contact us to resolve the issue. There is a $25.00 rush order fee and a $20.00 design setup fee for custom orders, with 3 free edits included. Any additional changes after the third edit will cost $5.00 each. Orders typically take 3-10 business days to complete, with USPS shipment taking 5-7 business days. Delays may occur during peak times, weekends, and holidays. JT423 Design Studio ships to addresses within the U.S. and US territories.

You will receive a confirmation email/SMS with tracking information once your order has been shipped. We are not responsible for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim and keep all packaging materials and damaged goods for the claim process.